Thank you for choosing Actable, the premier app designed to empower actors of all ages. We are committed to providing you with a rewarding learning experience. However, we understand that there may be instances where you may need a refund. Please read our refund policy carefully to understand the terms and conditions associated with refund requests for Actable.
1. Refund Eligibility
1.1 Within 14 Days of Purchase: You are eligible for a refund if you request it within 14 days of your initial purchase of a subscription or course on Actable.
1.2 Quality Issues: If you encounter technical issues or experience a lack of access to content that you have paid for, please contact our support team within 30 days of purchase for assistance. If we are unable to resolve the issue to your satisfaction, you may be eligible for a refund.
1.3 Unauthorized Purchases: If you believe that an unauthorized purchase has been made on your account, please contact us immediately. We will investigate the matter and may issue a refund if it is determined to be unauthorized.
2. Non-Eligibility for Refunds
2.1 Outside the 14-Day Window: Refund requests made after 14 days of the initial purchase date will not be eligible for a refund.
2.2 Course Completion: If you have completed a significant portion of a course or have already accessed substantial content, you may not be eligible for a refund.
2.3 Change of Mind: Refund requests based on a change of mind or personal preference will not be honored.
3. Refund Process
3.1 Contact Support: To request a refund, please contact Actable's customer support team via email at hello@itsactable.com or through the in-app support system.
3.2 Provide Details: When requesting a refund, please include the following details:
Your full name
Email address associated with your Actable account
Date of purchase
Reason for the refund request
3.3 Review and Processing: Our support team will review your request and may contact you for additional information if necessary. We will process your refund request as quickly as possible.
3.4 Refund Method: Refunds will be issued through the same payment method used for the original purchase. Please allow 7-10 business days for the refund to reflect in your account.
4. Exceptional Circumstances
In exceptional circumstances, Actable reserves the right to offer refunds outside of the stated policy if it deems such action necessary and appropriate.
5. Contact Information
If you have any questions or concerns about our refund policy, please contact us at:
Actable Support Email: hello@itsactable.com
6. Changes to the Refund Policy
Actable reserves the right to make changes to this refund policy at any time. We will notify users of any significant policy changes through our website or by email.
By using Actable and making purchases on our platform, you agree to abide by this refund policy. We are committed to ensuring your satisfaction and providing a seamless learning experience.
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